Refund policy

Returns & Exchange Policy – House of Nekra


At House of Nekra, we strive to make our product listings as accurate and detailed as possible. Every order undergoes multi-layer quality checks before dispatch to ensure it reaches you in perfect condition.Please review our policy below before making a purchase:

  • Strictly No Returns or Refunds: We do not offer cash refunds or straight returns. All sales are final, with options for exchange only as outlined below.

  • Exchanges Only: You are eligible for an exchange only in the case of a sizing issue or if you receive a defective product.
  • Condition for Eligibility: To be eligible for an exchange, your item must be in the exact same condition that you received it—unworn or unused, with tags attached, and in its original packaging.
  • Reporting Window: You must notify us within 48 hours of receiving your product.
  • How to Contact Us: Reach out to our support team within the 48-hour window via:
    • Email: houseofnekra@gmail.com
    • Phone / WhatsApp: +91 7078027733

Return Shipping Instructions

  • Once your exchange request is approved, our team will provide you with the correct return shipping address.
  • Please use a reputable courier service to ship the product back to us, as we are not responsible for any items lost during transit.
  • After dispatching the return, you must share the AWB number, courier company name, and POD (Proof of Delivery) with us.

Processing Your Exchange & Credit Notes

  • Inspection & Dispatch: After receiving and inspecting the returned product to ensure it meets our conditions, we will dispatch the new size within 2–4 working days.
  • Limit: Only one exchange per order is allowed.
  • Out of Stock Alternative: If the requested size is unavailable, a credit note will be issued for the total amount of the item(s). This credit note will be valid for 90 days from the date of issue.